Privacy Policy

At Alak Supplies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.alak.kala.co.ke or make a purchase from us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Company Information

Business Name: Alak Supplies
Address: P.O. BOX 556-50397, Luanda – Kenya
Telephone: +254 785 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through our website, social media platforms, email, or telephone communication. It covers customers, visitors, and any other individuals whose personal data we process in connection with our operations.

3. Legal Basis for Processing

We process your personal data in accordance with the Kenya Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021.
Our legal bases include:

  • Consent – when you voluntarily provide personal data (e.g., to make a purchase or subscribe to updates).
  • Contractual necessity – when processing is required to fulfill your order or provide customer service.
  • Legal obligation – when required by Kenyan law (e.g., tax or audit purposes).
  • Legitimate interest – for business operations, fraud prevention, or marketing our products responsibly.

4. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers such as M-PESA or payment gateways)
  • Order history and customer service correspondence

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and duration of visit
  • Cookies and similar technologies (see Section 10 below)

c) Information from Third Parties

We may receive limited information from delivery or payment partners to complete your transaction (e.g., confirmation of payment).

5. How We Use Your Information

We use your personal data to:

  1. Process and fulfill orders, including delivery and payment confirmation.
  2. Provide customer support and respond to inquiries.
  3. Improve our products, services, and website functionality.
  4. Send transactional emails (e.g., order confirmations, updates).
  5. Send marketing communications (only with your consent).
  6. Comply with legal obligations (e.g., tax and accounting).
  7. Prevent fraud or misuse of our services.

6. How We Share Your Information

We may share your data with:

  • Service providers who assist in payment processing, order fulfillment, or delivery.
  • Regulatory authorities where disclosure is required by law.
  • IT and security partners to maintain website integrity.

We do not sell, rent, or trade your personal data to third parties.

7. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.
Examples include:

  • Encrypted connections (HTTPS / SSL).
  • Secure payment gateways (no payment card data stored on our servers).
  • Access controls for staff handling personal data.

However, no online system is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.
Typically:

  • Order and transaction data: up to 7 years (for tax/audit compliance).
  • Marketing data: until you withdraw your consent.

9. Your Rights Under the Kenya Data Protection Act

You have the right to:

  • Access your personal data.
  • Request correction or deletion of inaccurate or outdated data.
  • Withdraw consent to marketing communications.
  • Object to processing under certain circumstances.
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated.

To exercise these rights, contact us via admin@alak.kala.co.ke.

10. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enhance user experience.
  • Analyze website traffic and performance.
  • Remember your preferences and shopping cart items.

You can control or delete cookies through your browser settings. However, disabling cookies may affect site functionality.

11. Marketing Communications

With your consent, we may send you updates about new products, promotions, or offers.
You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us directly.

12. Data Transfers Outside Kenya

If we transfer personal data outside Kenya (for example, when using international hosting services), we ensure that appropriate safeguards are in place as required by the Data Protection Act.

13. Children’s Privacy

Our website and services are intended for users aged 18 years and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, contact us for deletion.

14. Updates to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Policy regularly to stay informed.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Alak Supplies
P.O. BOX 556-50397, Luanda – Kenya
Tel: +254 785 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

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