Shipping Policy

Thank you for shopping with Alak Supplies. This Shipping Policy explains how we process, handle, and deliver orders placed through our website www.alak.kala.co.ke.

By placing an order with us, you agree to the terms outlined below.

1. Company Information

Business Name: Alak Supplies
Address: P.O. BOX 556-50397, Luanda – Kenya
Telephone: +254 786 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • In case of product unavailability or delay, customers will be contacted via phone or email for guidance on alternatives or refund options.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on delivery location, item weight, and preferred courier method.
  • Occasionally, free delivery promotions may be offered for specific products or order values — such offers will be clearly indicated on our website.
  • Any additional delivery surcharges (e.g., remote area handling fees) will be communicated before dispatch.

4. Order Tracking

Once your order has been dispatched:

  • You will receive a tracking number and courier name via SMS or email.
  • You can track your shipment directly on the courier’s website or through our support team.
  • If you experience tracking issues, contact us at admin@alak.kala.co.ke or call +254 785 022994 for assistance.

5. Delivery Confirmation

  • Customers are required to inspect the package upon delivery before signing or confirming receipt.
  • In case of visible damage, please do not accept the parcel and contact us immediately.
  • Once an order is signed for, it is deemed delivered in good condition.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details (full name, mobile number, town, and delivery point).

  • Incorrect addresses or unreachable phone numbers may cause delivery delays or failed shipments.
  • If a parcel is returned due to an incorrect address, the customer will bear the cost of re-shipping.

7. Lost or Delayed Parcels

While we take every measure to ensure timely and secure delivery:

  • Alak Supplies is not liable for delays caused by third-party courier services, strikes, or natural events.
  • If your parcel is lost in transit, we will liaise with the courier to investigate and, where necessary, issue a replacement or refund as per our Refund & Returns Policy.

8. International Shipping

Currently, we only deliver within Kenya.
International shipping may be introduced in the future — updates will be announced on our website and social platforms.

9. Order Changes or Cancellations

Orders can be modified or cancelled within 12 hours of purchase, provided the item has not yet been shipped.
To request changes or cancellations, contact us immediately via: admin@alak.kala.co.ke or +254 785 022994.

10. Damaged or Missing Items

If an item arrives damaged, defective, or missing from your order:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number, delivery details, and photos (if applicable).
  3. We will review and resolve the issue according to our Refund & Returns Policy.

11. Contact Us

For shipping inquiries or delivery assistance, reach us via:

Alak Supplies
P.O. BOX 556-50397, Luanda – Kenya
Tel: +254 785 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

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