Terms and Conditions

Welcome to Alak Supplies (“we”, “our”, “us”). These Terms and Conditions govern your use of our website www.alak.kala.co.ke and all purchases made through it. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

1. Company Information

Business Name: Alak Supplies
Address: P.O. BOX 556-50397, Luanda, Kenya
Telephone: +254 785 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

2. Definitions

  • “Customer”, “You”, “Your” refer to any person accessing or purchasing from our website.
  • “Products” refer to phone and computer accessories or any other goods offered for sale by Alak Supplies.
  • “Website” refers to www.alak.kala.co.ke.

3. Use of the Website

  • You agree to use this website only for lawful purposes and in accordance with these Terms.
  • You must not attempt to gain unauthorized access to any part of the website or interfere with its operation.
  • We reserve the right to refuse service, terminate accounts, or cancel orders if we believe your conduct violates applicable law or harms our interests.

4. Products and Descriptions

  • We make every effort to display products accurately. However, colors, images, and specifications may vary slightly due to monitor or manufacturing differences.
  • Product availability and prices are subject to change without prior notice.
  • We reserve the right to discontinue or modify any product at any time.

5. Pricing and Payments

  • All prices are listed in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
  • Payment must be completed at the time of ordering through the available payment options (e.g., M-PESA, debit/credit card, or other methods).
  • We use secure payment processors; however, we are not liable for any breaches or failures beyond our control.

6. Order Processing and Delivery

  • Orders are processed upon receipt of full payment.
  • Delivery times may vary depending on location and product availability.
  • We deliver within Kenya through reputable courier and postal services.
  • Any delivery estimates are provided for guidance only. Delays may occur due to factors beyond our control (e.g., courier delays, weather, or public holidays).
  • You are responsible for providing accurate delivery details. We are not liable for losses caused by incorrect information.

7. Returns, Refunds, and Exchanges

We aim to ensure customer satisfaction. If you are not satisfied with your purchase:

  • Eligibility: You may return items within 7 days of delivery if they are unused, in original packaging, and in resaleable condition.
  • Defective or Wrong Items: If you receive a faulty or incorrect product, please notify us within 48 hours of delivery for replacement or refund.
  • Non-Returnable Items: Items such as opened software, memory cards, earphones, or products damaged due to misuse cannot be returned.
  • Refund Method: Approved refunds will be processed via the same payment method used, within 7–14 working days.
  • Shipping Costs: Unless the item is defective or incorrectly shipped, the customer bears return shipping costs.

Full details are available in our Returns and Refund Policy.

8. Warranty

  • Some products may include manufacturer warranties. Warranty terms vary depending on the product and manufacturer.
  • Warranties cover manufacturer defects only and exclude damage from misuse, neglect, or unauthorised repairs.

9. Limitation of Liability

  • To the maximum extent permitted by Kenyan law, Alak Supplies shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
  • Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Intellectual Property

  • All website content—including logos, product photos, text, and graphics—is the property of Alak Supplies or its content suppliers.
  • You may not reproduce, distribute, or use our content without written consent.

11. Privacy and Data Protection

  • We respect your privacy and comply with the Kenya Data Protection Act (2019).
  • By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.
  • We will not share your data with third parties except as required to fulfill your order or comply with legal obligations.

12. Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, internet outages, or government restrictions.

13. Governing Law and Dispute Resolution

  • These Terms and all transactions on this website shall be governed by the laws of Kenya.
  • Any disputes shall be resolved amicably, and if unresolved, submitted to the Kenyan courts with jurisdiction in Vihiga County.

14. Changes to Terms

Alak Supplies reserves the right to modify these Terms at any time. Updated versions will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the website after such changes constitutes acceptance of the updated Terms.

15. Contact Us

For any inquiries, complaints, or feedback, please contact us:
Alak Supplies
P.O. BOX 556-50397, Luanda – Kenya
Tel: +254 785 022994
Email: admin@alak.kala.co.ke
Website: www.alak.kala.co.ke

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